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Here's what you get back Example report from 20 reviews
Customers love the food and the helpfulness of staff, but slow delivery and a glitchy checkout are dragging the experience down. Price-for-portion is the most common complaint. Fixing delivery reliability would lift sentiment the most.
Sentiment signal
45% 15% 40%
Positive Neutral Negative
Themes
Slow / unreliable delivery 6 mentions · negative
The most frequent complaint — orders arriving late or not at all.
  • Several customers waited far longer than expected
  • One order never arrived and the customer had to chase it
Food quality & recipes 5 mentions · positive
Consistently praised — variety and taste stand out against competitors.
Price vs portion size 4 mentions · negative
Customers feel portions have shrunk while prices have risen.
What to fix first
high
Tackle delivery reliability

It's the biggest single driver of negative sentiment and the easiest win for overall satisfaction.

medium
Review portion sizes or messaging around value

Repeated price-for-portion complaints suggest a value-perception gap.

Executive summary
Sentiment signal
Positive Neutral Negative
Themes
What to fix first